Top Criteria for Evaluating Decisions on Training

1. EXPERIENCE AND CREDIBILITY

  • What experience does the firm have?
  • With other organizations similar to ours?
  • In applying Best Practices from other industries?

2. RESPONSIVENESS

  • How responsive will they be?
  • Will they be able to complete the needed work within our time frames?

3. ABILITY TO CUSTOMIZE

  • How much of their training system are they able to customize?
  • How do they ensure that our uniqueness and our culture is illustrated in the program?
  • How do they ensure that desired behaviors are modeled effectively?

4. APPROACH USED

  • How collaborative are they in arriving at a solution?
  • How do they get our people involved to ensure that our needs are being met and that there is a good fit for the solution?
  • How systematic is the process they use to ensure high standards of excellence?

5. QUALITY OF LEARNING CONTENT

  • To what extent is the content aligned to our business?
  • Do the skills and learning models fit the competencies we want to promote?
  • What focus does their content have on skills and skills practice?
  • How participative and interactive is their methodology to encourage learning transfer?
  • What tools do they have to promote learning reinforcement?
  • How well-defined are their leader materials to ensure our trainers are able to deliver flawlessly and consistently?

6. IMPLEMENTATION

  • To what extent do they provide a well- thought out, logical approach to development and implementation?
  • How will our trainers be developed?
  • Do they have the capability and staff to deliver the training?
  • How will they support us after the sale?

7. TESTIMONIALS

  • What do other customers say about the company?
  • How satisfied are other customers with the results and the ongoing relationship?

8. PRICE AND TERMS

  • How competitive and flexible is their pricing?
  • How does the investment compare to other investments we make in our people?
  • Are they able to demonstrate the value?

9. PEOPLE

  • How comfortable are we with the people we have met and worked with in their organization?
  • What practical business experience do they bring to us? 

10. COMMITMENT TO EXCELLENCE

  • What are their values and how do they align to ours?
  • What is their approach to problem solving in the event any arise?
  • Does the organization have a point of view on performance that drives their training?
  • What evidence can they provide of how they approach continuous improvement?
  • Are they capable of helping us measure the impact of the solution?

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