Monthly Archives: July 2016

11 Rules of Great Sales Professionals: Rules 5 and 6

11 Rules of Great Sales Professionals: Rules 5 and 6

Rules. What are rules? The dictionary gives the word ‘rules’ several meanings:

• A prescribed guide for conduct or action
• An authoritative statement of what to do or not to do
• An official regulation, code of regulations or set practice

As students of the sales profession for 25+ years, we are always being asked what good salespeople look like, and in fact have written three books highlighting our research on what top sales professionals do. Study these rules and embrace them fully if you want to excel. This is Blog #3, where we highlight rules 5 and 6. As you review them, we encourage you to identify one idea you can put into practice right away. Click here for previous posts on Rules 1 and 2, and Rules 3 and 4.

 

RULE # 5
OWN THE CUSTOMER EXPERIENCE

With products becoming commoditized, how the customer experiences you and what your company offers is a point of leverage.

The salesperson is the primary owner of the customer’s experience with your company. Yet, how everyone else in your organization assumes accountability for the customer experience drives repeat business.

Define your touchpoints and ensure everyone on the team is aligned to respond quickly, to solve problems, to delight, and to give just a little extra in everything they do.

*****

RULE # 6
HAVE A VALUE STORY

Customers seek and buy value, as well as good advice. How you articulate your value helps the customer consider the benefits of working with you and your company.

The best salespeople master the conversations they have with their customers. They work relentlessly at crafting a persuasive story and point of view. They fine-tune a message that creates intrigue and provocative insight, and offers the customer a compelling reason to act.

Have you mastered your value story?

Building Material Sales People are Social Media Experts

Building Material Sales People are Social Media Experts

Most building material companies make social media too complicated. The result is that they either don’t participate in social media or if they do, they don’t do it well. The reason they don’t do it well is because they approach social media like a marketing program when it’s really more like a sales program.

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Marketing programs take planning, budgets, approvals and time, lots of time. Sales programs are more immediate; building material companies should think of social media as a sales call rather than a marketing program.

Much like a good salesman, social media is about building relationships. A good salesman needs to make sales, but to gain sales he usually takes time to build a relationship.

Here’s how building material social media is like sales:

1. A good sales person knows who their customer is; similarly, a social media person needs to know their audience. In order to reach customers and make sales, both parties need to know as much about their customer as they can.

2. Salesmen understand the problems their customers face. They know if business is good or bad, and if business is bad, they know what has to change in order for it to get better. The same is true for social media.

3. Salesmen know what is funny to the customer and can share a joke or funny story. Yes, social media should be fun.

4. Salesmen know what their customer thinks about their product and their company, so they know what issues to address when they get around to selling. It’s easy, however, for the social media person to believe they have the best products from the best company when the customer may not think that way. So, it may take some extra effort for a social media person to understand what their customer thinks about their product, as they are not as close to the customer as a salesperson.

Building product companies trust their sales people to have discussions with customers. Sales people don’t have to read pre-approved scripts, they can just be themselves and let the conversation go where it needs to.

The best social media from building product companies allows the social media person to have a relationship with the audience.

So, if you want to achieve optimal results from your social media efforts, simply treat social media like a great sales call and stop reading from a script.