Delighting Customers For All Employees
Delighting Customers is a series of intensive facilitator-led, on-site service-skills training programs. There is the original Delighting Customers for All Employees, Delighting Customers for Call Centers, and Delighting Guests for the hospitality industry. Each program is one day or eight one-hour modules. And each is designed to give all your employees the skills and tools to build customer loyalty with even the most challenging customers while creating teamwork, increased sales, and a customer-focused culture.
In Each Program, Participants Learn “BEST-PRACTICE” Skills To:
- Greet, build rapport, uncover needs, listen, clarify, explain, and delight customers
- Handle complaints, upset customers, negotiations, challenging situations
- Avoid misunderstandings, manage expectations, take responsibility
- Respond to requests, add to sales, and save upset customers
- Work in teams to build internal cooperation and communication
True World-Class Skills Training Including:
- Expert-designed, interactive video-based behavioral learning
- Fast-paced team activities, simulations, skill drills, competitions, and practices
- Observable mastery learning and testing
- Eight one-hour modules
- Detailed trainer step-by-step preparation instructions
- Full-color participant, trainer, and room materials
Three Great Versions:
Delighting Customers for All Employees, for Call Centers, and for Hospitality Industry PLUS Service Sells!
Also Each Program Includes 75 TOOLKIT Techniques To:
- Handle every inbound and outbound call situation
- Manage stress, image, and personal attitude
- Sell inbound and outbound to existing and new customers
- Build internal cooperation and teamwork
- Neutralize abusive and profane customers
- Conduct the GEM (Going the Extra Mile) employee recognition program
View the entire Delighting Customers for All Employees – brochure.
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Sales Effectiveness, Inc.