• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
SALES EFFECTIVENESS, INC.

SALES EFFECTIVENESS, INC.

Driving Growth for Manufacturers, Dealers and Distributors

  • Culture
  • Training
    • Sales Learning Solutions
    • Leadership Development
    • Customer Experience Training
    • Online and Virtual Learning
  • Interim Sales Leadership
    • Interim Sales Leadership
    • Assessment
    • Sales Consulting
  • Resources
    • Articles and Research
    • Learning Fact Sheets
    • Audio Blogs
    • Sales Effectiveness Podcast
    • Books
  • About Us
    • Our Firm
    • Our Team
    • Testimonials
  • Blog
  • Contact

Top Practices of World Class Service Organizations

Top Practices of World Class Service Organizations

  1. Senior service leaders embrace and communicate a compelling vision that promotes a passion for exceptional service.
  2. Rigorous effort is spent in selecting the right people. Attracting and hiring superior talent is a constant activity of service management.
  3. Senior executives anticipate service requirements, including the use of technology to improve productivity, and enable responsiveness.
  4. Customer satisfaction, responsiveness, retention, cost of service, and growth are among the primary measures used to evaluate progress.
  5. The service process is clearly defined and documented. It is used as the reference of ‘best practices” and the foundation for continuous improvement.
  6. Service managers see Coaching as their most important role. They seek individual excellence while promoting the achievement of team goals.
  7. Competitive benchmarking occurs annually as a basis for learning and improving upon the value being offered.
  8. Speed is a core value. The service organization studies where time is invested to identify gaps where productivity improvements can be made.
  9. Building long-term customer relationships is pursued aggressively, to promote retention and minimize competitive presence.
  10. Year-round training is seen as the corner- stone for improving service quality. Skill mastery is a primary improvement strategy.
  11. What occurs “behind-the-scenes” is considered as important as the efforts of the front-line. Everyone in the organization is committed to create customer-friendly systems that work.
  12. Product and service solutions are innovative, flexible, and reliable.
  13. Celebration and recognition are organization-wide activities, used to promote employee satisfaction and retention.
  14. Everyone in the organization assumes responsibility for adding value to the customer – everyone touches the customer – directly or indirectly.
  15. “Management by Fact” is an expectation of service management. Service leaders see themselves as business managers, requiring business plans and continuous tracking of critical customer and internal scorecards as the basis for continuous improvement.

Visit the PDF Library to download this and other professionally formatted sales training articles and resources.

 © Copyright Sales Effectiveness, Inc. – All rights reserved.

For more information, contact:

Sales Effectiveness, Inc.
770-552-6612
www.saleseffectiveness.com

Primary Sidebar

Contact Us

SALES EFFECTIVENESS, INC.
info@saleseffectiveness.com

Atlanta GA Office (770) 552-6612
Greenville SC Office (864) 349-1032

Categories

  • Audio Blogs
  • Building Materials
  • High Performance Sales Culture
  • Leadership Series- The Essential Roles of Sales Leaders
  • Mindset Series
  • Rainmaker Series- Becoming a Top Sales Professional
  • Sales Effectiveness Podcast

Latest Posts

  • Sales Excellence Podcast – Cold Calling with Greg Grimer Episode 2
  • Sales Excellence Podcast – Cold Calling with Greg Grimer Episode 2
  • Sales Excellence Podcast – Cold Calling with Greg Grimer Episode 1
  • Sales Excellence Podcast – Cold Calling with Greg Grimer Episode 1
  • Values for High-Performance Sales Teams

Footer

SALES EFFECTIVENESS, INC.

info@saleseffectiveness.com
Atlanta GA Office (770) 552-6612
Greenville SC Office (864) 349-1032

IMPORTANT LINKS

  • Home
  • Culture
  • Training
  • Interim Sales Leadership
  • Resources
  • About Us
  • Blog
  • Contact us
© 2023 Sales Effectiveness Inc.